We want you confident in your TooMiMo purchase. This policy explains returns, refunds, and what to do if something arrives damaged.
Return window
You may request a return within 14 days of delivery. To be eligible, equipment must be unused, uninstalled, and in its original packaging. Consumables, spare parts, and made-to-order or customised units are non-returnable.
How to start a return
Contact us through our Contact page with your order details before sending anything back — returns require prior authorisation. Because head-spa stations are large freight items, return shipping is arranged and paid by the buyer unless the item is faulty or arrived damaged.
Damaged or faulty on arrival
Please inspect your delivery on arrival. If a unit is damaged in transit or does not power on, contact us within 48 hours with photos and we will repair, replace, or refund it at no cost to you.
Warranty claims
Every station is covered by warranty — 2 years as standard, and up to 3 years on the commercial Pro. Warranty covers manufacturing defects; contact us and we will arrange parts or a replacement.
EU right of withdrawal
Customers in the EU may cancel an order within 14 days of delivery under the same conditions above.
Refunds
Once we receive and inspect a returned item, we will notify you of approval. Approved refunds are issued to the original payment method within 10 business days; your bank may take additional time to post the funds. A restocking fee may apply to non-faulty returns — we will confirm any fee when we authorise the return.
Questions? Reach us via our Contact page.